 |
|
|
Ishop Ltd.:
ishop is owned and run by Ishop Ltd, one of the UK's most innovative Internet Service Providers. Both ishop and our other services are run by the same team based at our offices in Hertfordshire, England. If you would like to know what other services we offer please contact us or take a look at our corporate web site, http://www.ishop-solutions.co.uk. |
|
|
|
|
|
|
|
|
Information Gathered:
Ishop gathers information for one purpose! That is to offer you the use of our excellent services both easily and efficiently.
Ishop asks for your contact information such as your name, address, email,and fax number if you are making an enquiry via the contact us form on the ishop website. We store this contact information internally to provide answers to your queries and do not share this information with any other parties.
If you are logging in to use our online ishop construction tools, you will need to enter your assigned username and password. A username and password can only be obtained by contacting Ishop.
When inputting your orders, we ask for contact information such as your name, address, email and phone number. This information is stored within the appropraite merchants secure order management suite so they can fully process your order.
Any demographic information gathered such as your address is only used to produce statistics, based on figures alone, for internal use. None of this information is shared within any 3rd parties.
We will release any information gathered from users, if so required, as part of a law enforcement agencies investigations.
We use your IP address to help diagnose problems with our server, and to administer our Web site. |
|
|
|
|
|
|
|
|
Security:
Web security is a major concern to us. It is effectively our company's lifeblood and therefore we are constantly reviewing and where possible improving security.
Financial information - The collection of credit card information has a secure connection using Secure Socket Layer (SSL). An authorisation process is then carried out between ishop and one of the UK's two largest clearing houses over a secure X25 link. This typically takes about two seconds. You will then receive confirmation of the acceptance (or refusal) of your payment. Credit card details, as with all other details you provide us with, are kept in an encrypted format by us.
|
|
|
|
|
|
|
|
|
Use of Information:
We will only contact you if specifically requested by you. We don't send any unsolicited material using information gathered from our web site, neither do we sell information to third parties. The only information passed on to a third party is details of a sale to the relevant store holder so that the consumer receives his/her goods. This consists of the customer's name and address, and the products purchased. We do not send details of the credit card number, only confirmation that the payment was authorised.
It is our policy only to send email upon specific request. For example, we will send an email following up an inquiry made by yourself, if and only if you request a reply. |
|
|
|
|
|
|
|
|
IP address:
An IP address is a number that's automatically assigned to your computer. Web servers (the computer that "delivers" Web pages to your computer), must identify your computer by its IP address.
Ishop does not link IP addresses to anything personally identifiable. This means the only information retained by our servers during a users session, is the browser type, the domain they are accessing and the access time. The user remains anonymous to us.
Furthermore, IP addresses are used as a means of creating statistics reports (for example, the Ishop site was visited by 1400 users during February '98). No personal information will ever be disclosed. These statistics reports are based on figures alone. |
|
|
|
|
|
|
|
|
Information Distribution:
Ishop will never willfully disclose individually identifiable information about its customers to any third party without first receiving that customer's permission.
Any personal information that you provide will be used within Ishop only, to help provide you with expert help and services.
|
|
|
|
|
|
|
|
|
Cookies:
Cookies are used to track a shopper's movements and purchases whilst they are shopping so that the shopping basket has a way of telling what items they require. The shopping basket will not function if the user sets their browser to reject cookies.
Within the secure ordering form, a user can opt to have the personal details to be 'remembered' to speed up future purchasing. This involves the placement of a further cookie on the users machine. To update these details during any further purchases the user must simply change the information as appropriate within the secure order form and check the update details box. The cookie previously placed on their machine will then be updated.
We don't include any personal information in the cookies.
|
|
|
|
|
|
|
|
|
Unsolicited Material:
Be assured that we never release any personal details to third parties, except details of an order you have made, which are forwarded to the relevant store holder to despatch the goods to you.
We will only contact you if you have requested us to do so. We will send an email to you to confirm any orders you make in ishop, which will include the store you purchased from and the value of your order.
|
|
|
|
|
|
|
|
|
Opt-Out:
Every time Ishop collects name and personal details about you, the following opportunities are given.
You can always decline to provide personal information in the first place. You can always decline to provide personal information at any stage during the use of our site. Any Web pages asking for information have a means of opting-out. This is most commonly achieved by use of a 'clear' button.
The only email communication you will ever be sent from the ishop site will be either a reply to an inquiry or a confirmation of an order.
|
|
|
|
|
|
|
|
|
Correcting and Updating:
This site never collects and stores contact information for any reason other than those listed below:
To reply to enquiries/requests.
To process contact details of store holders on the site and people requesting information from us (sales leads). These can always be updated by sending an e-mail to info@ishop.co.uk. Any store holders will also be allocated an account manager so they could always contact them.
|
|
|
|
|
|
|
|
|
Notification of Changes:
In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, a notice will be placed at the top of this page detailing the changes. This will also include a contact email address should any user require further clarification of these changes.
If we are going to use your personally identifiable information we may have collected in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner.
In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, a notice will be placed at the top of this page detailing the changes. This will also include a contact email address should any user require further clarification of these changes.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Stronghold:
We do not share any information with Stronghold at all. Stronghold is the company which wrote the software we use to implement SSL on our servers. |
|
|
|
|